Views of Ethics
Hospitality Industry Executive Survey
  • Top 8 responses to - "What skills and abilities do students need to obtain to be successful in the hospitality industry?"
    1. Ethics
    2. Leadership
    3. External Communication
    4. Problem Identification
    5. Organizing/Writing Skills
    6. Motivating Others
    7. Understanding the Big Picture
    8. Decision Making
  • Notice that ethics tops the list!
  • Ethical behavior is important
taken from Cases in Hospitality Management by Timothy R. Hinkin
Business Ethics
  • emerged with the growth of capitalism in 16th century Europe
  • today there is a common belief that good ethics is good business
  • we are unsure of the relationship between social responsibility and profit
Ethical Dilemmas
Situation
Ethical
Not Ethical
Students
Managers
Students
Managers
  1. New Salary
46%
36% 36% 48%
  2. Cashier's Integrity 47% 62% 35% 29%
  3. Free Wine 50% 24% 40% 65%
  4. Stock Purchases 47% 45% 37% 34%
  5. Overbooking 48% 73% 34% 22%

see "Ethics in the Hospitality Industry: Are You Tuned In" by Shane C. Blum in Hosteur, Vol. 8 No. 3, Fall 1999 for full description of each ethical dilemma

Comparative Ethics -- Real-Life Situations
Situation
ranking from most unethical to least unethical
Student
HR Director
keeping cash 1 1
proprietary information 2 5
sticker incident* 3 2
false accusation* 4 6
racial preference* 5 3
bellman stripper* 6 4
keeping gift 7 7

* indicates a situation where students and HR Directors differed significantly
------------------------
taken from "Comparative Ethics: How Students and HR Directors React to Real-Life Situations" by Betsy Stevens and Andreas Fleckenstein in the Cornell Hotel and Restaurant Administration Quarterly, v40 i2, April 1999.

Conclusions
  • Managers generally rate "ethical situations" as being more unethical than the students
  • Why?
    • students lack the real-life experience
    • students have not experienced the legal/litigious ramifications


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this page is maintained by Reed Fisher
last updated January 15, 2011